{"id":7000,"date":"2026-06-14T17:46:49","date_gmt":"2026-06-14T17:46:49","guid":{"rendered":"https:\/\/obsidiansofteducation.com\/?page_id=7000"},"modified":"2026-06-14T17:46:51","modified_gmt":"2026-06-14T17:46:51","slug":"sugarwise-support","status":"publish","type":"page","link":"https:\/\/obsidiansofteducation.com\/index.php\/sugarwise-support\/","title":{"rendered":"SugarWise Support"},"content":{"rendered":"\n<p class=\"has-medium-font-size wp-block-paragraph\">Welcome to SugarWise Support.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">SugarWise is a health tracking app designed to help users monitor blood sugar levels, BMI, HbA1C, medications, and healthy lifestyle habits.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">If you need assistance, have suggestions, or encounter any issues, we are here to help.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">Contact Us<\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Email: <a href=\"mailto:obsidiansoftc@gmail.com\">obsidiansoftc@gmail.com<\/a><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Please include the following information when reporting an issue:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Device model<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Android or iOS version<\/li>\n\n\n\n<li class=\"has-medium-font-size\">App version<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Description of the problem<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Screenshots (if applicable)<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">We aim to respond as quickly as possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">Frequently Asked Questions (FAQ)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">1. Does SugarWise store my data online?<\/h3>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">No. All health data is stored locally on your device. SugarWise does not upload your health information to our servers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">2. Can I back up my data?<\/h3>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Currently, SugarWise stores data only on your device. Uninstalling the app or clearing app storage may permanently remove your data.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">3. Are my health records shared with advertisers?<\/h3>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">No. SugarWise does not share your health data with advertisers or third parties.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">4. How are lifestyle recommendations generated?<\/h3>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">SugarWise provides lifestyle recommendations based on information you enter, such as exercise habits, insulin usage, and health conditions. These recommendations are generated locally on your device.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">5. Is SugarWise medical advice?<\/h3>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">No. SugarWise is intended for informational and tracking purposes only. It does not replace professional medical advice, diagnosis, or treatment.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">6. How do medication reminders work?<\/h3>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">SugarWise can send local notifications to remind you about medications and blood sugar measurements. These reminders are stored on your device.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">7. Can I disable notifications?<\/h3>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Yes. You can disable notifications through the app settings or your device settings.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">8. Can I print or share my records?<\/h3>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Yes. SugarWise allows you to print your records for personal use or to share them with healthcare professionals.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">9. Does SugarWise support multiple languages?<\/h3>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Yes. SugarWise currently supports English and Urdu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">10. I found a bug or have a feature request. What should I do?<\/h3>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Please send your feedback to:<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><a href=\"mailto:obsidiansoftc@gmail.com\">obsidiansoftc@gmail.com<\/a><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">We appreciate your suggestions and continuously work to improve SugarWise.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Thank you for using SugarWise.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to SugarWise Support. SugarWise is a health tracking app designed to help users monitor blood sugar levels, BMI, HbA1C, medications, and healthy lifestyle habits. If you need assistance, have suggestions, or encounter any issues, we are here to help. Contact Us Email: obsidiansoftc@gmail.com Please include the following information when reporting an issue: We aim [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7000","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/obsidiansofteducation.com\/index.php\/wp-json\/wp\/v2\/pages\/7000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/obsidiansofteducation.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/obsidiansofteducation.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/obsidiansofteducation.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/obsidiansofteducation.com\/index.php\/wp-json\/wp\/v2\/comments?post=7000"}],"version-history":[{"count":1,"href":"https:\/\/obsidiansofteducation.com\/index.php\/wp-json\/wp\/v2\/pages\/7000\/revisions"}],"predecessor-version":[{"id":7001,"href":"https:\/\/obsidiansofteducation.com\/index.php\/wp-json\/wp\/v2\/pages\/7000\/revisions\/7001"}],"wp:attachment":[{"href":"https:\/\/obsidiansofteducation.com\/index.php\/wp-json\/wp\/v2\/media?parent=7000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}