Welcome to SugarWise Support.
SugarWise is a health tracking app designed to help users monitor blood sugar levels, BMI, HbA1C, medications, and healthy lifestyle habits.
If you need assistance, have suggestions, or encounter any issues, we are here to help.
Contact Us
Email: [email protected]
Please include the following information when reporting an issue:
- Device model
- Android or iOS version
- App version
- Description of the problem
- Screenshots (if applicable)
We aim to respond as quickly as possible.
Frequently Asked Questions (FAQ)
1. Does SugarWise store my data online?
No. All health data is stored locally on your device. SugarWise does not upload your health information to our servers.
2. Can I back up my data?
Currently, SugarWise stores data only on your device. Uninstalling the app or clearing app storage may permanently remove your data.
3. Are my health records shared with advertisers?
No. SugarWise does not share your health data with advertisers or third parties.
4. How are lifestyle recommendations generated?
SugarWise provides lifestyle recommendations based on information you enter, such as exercise habits, insulin usage, and health conditions. These recommendations are generated locally on your device.
5. Is SugarWise medical advice?
No. SugarWise is intended for informational and tracking purposes only. It does not replace professional medical advice, diagnosis, or treatment.
6. How do medication reminders work?
SugarWise can send local notifications to remind you about medications and blood sugar measurements. These reminders are stored on your device.
7. Can I disable notifications?
Yes. You can disable notifications through the app settings or your device settings.
8. Can I print or share my records?
Yes. SugarWise allows you to print your records for personal use or to share them with healthcare professionals.
9. Does SugarWise support multiple languages?
Yes. SugarWise currently supports English and Urdu.
10. I found a bug or have a feature request. What should I do?
Please send your feedback to:
We appreciate your suggestions and continuously work to improve SugarWise.
Thank you for using SugarWise.